Privacy Policy

Introduction

ForexSentiment.live is operated by KVA di Andreas Zanin — P.IVA (VAT) 01199720077, REA AL-266378, Italy — which is the data controller for the personal data described in this policy. ForexSentiment.live ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website forexsentiment.live (the "Site"), use our services including our widgets, or use the Forex Sentiment mobile app available on iOS and Android ("App") (collectively, "Services").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site, use our Services, or install the App.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our Services, you can be assured that it will only be used in accordance with this privacy statement.

Information We Collect

Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Site, register on the Site, subscribe to our newsletter, respond to a survey, fill out a form, or in connection with other activities, services, features, or resources we make available on our Site. You may be asked for, as appropriate:

• Name
• Email address
• Company name (if applicable)
• Website URL (if applicable)

You may, however, visit our Site anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, with the understanding that it may prevent you from engaging in certain Site-related activities.

Widget Usage Data

When you embed our widget on your website, we collect usage data that includes:

• Domain information from the website where the widget is embedded
• Date and time of widget views
• Widget configuration settings
• Referrer information

This information helps us improve our widget service, track its performance, and understand how it's being used. We do not collect personal information about the end users who view the widget on your site.

Non-Personal Data

We automatically collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include:

• Browser name and version
• Type of computer or device
• Technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized
• IP address (stored in anonymized form for website and widget analytics; the Trade Panel EA telemetry, described in its own section below, is handled separately)
• Referring website
• Pages you viewed
• Time spent on those pages
• Time and date of your visit
• Other similar information

Newsletter

If you subscribe to our newsletter, we process your data as follows:

• Double opt-in: your subscription becomes active only after you confirm it by clicking the link we send to your email address. Until then, no newsletter is sent.
• Trade Panel EA list: the separate updates list you can join from the Trade Panel page is single opt-in — once you sign up with the consent box ticked, we start writing right away: a short welcome series about the panel, then occasional product updates. Every email carries its own unsubscribe link, and addresses whose mailbox rejects delivery are suppressed from further sending.
• Data we store: your email address, the IP address from which consent was given, the consent choices you made, the subscription source (website form or popup) and the relevant timestamps (subscription, confirmation, unsubscription).
• What we send: a morning market sentiment digest on weekdays, occasional product updates, and — based on the marketing consent you gave at signup — promotional content from us and selected partners.
• Email measurement: our emails contain a tracking pixel and measured links that let us count opens and clicks. This data is tied to a pseudonymous identifier (not to your email address directly) and is used in aggregate to understand engagement and improve our content.
• Unsubscribing: every email includes an unsubscribe link (plus the standard one-click unsubscribe header). Unsubscription is immediate and free; you can resubscribe at any time.
• Delivery: emails are sent from our own server or through an email delivery provider acting as a data processor on our behalf.
• List hygiene: addresses that repeatedly fail delivery may be suspended from sending; suspension does not delete your data, which you can have removed by contacting us.

External Data Sources

ForexSentiment.live collects and uses data from various external sources to provide its services. These include:

• Forex market data from financial service providers and brokers
• Sentiment data from third-party trading platforms
• Aggregated and anonymized positioning data from multiple industry sources
• Financial data feeds for historical and current prices

These external data are processed, reformatted, and analyzed through our proprietary algorithms before being presented on our website or through our widgets. Processing includes, but is not limited to: statistical normalization, aggregation, filtering, and calculation of derived indicators.

We do not store personal data from these external sources. All data used represents aggregated market information or statistics that cannot be associated with specific individuals.

Trade Panel EA (MetaTrader Software)

Our Trade Panel Expert Advisor (the "EA") is optional software you install in MetaTrader 5 and activate with a licence. This section explains the data associated with it; it is separate from the website and the mobile App.

Licence & Account Data

While the licensed EA is running, it periodically sends us technical information from your trading terminal so we can operate the licence and keep the service working. This includes:

• Your MetaTrader account number and trading server, and your broker's name
• Account balance, equity, floating profit/loss, and margin, free-margin and margin-level figures
• Account leverage, currency, type (real, demo or contest), and number of open positions
• The EA version, and the IP address the data is sent from, from which we derive an approximate country

We use this information to enforce your licence and prevent the unauthorized sharing or reuse of licence codes, to detect and prevent fraud and abuse, and to understand how the product performs so we can improve it. For EEA users the legal bases are our legitimate interests (protecting our software from unauthorized use and improving it) and, where applicable, the performance of our licence agreement with you.

What the EA does not do: it never receives your MetaTrader master or investor password. Trading happens only when you place an order yourself in the panel; for the purposes described here the EA reads the account figures listed above and sends them to us — nothing more. We do not sell this data.

Product communications: as a licence holder you may receive emails about the product itself — new versions, important changes and occasional offers. Every such email includes a link to stop receiving these messages; transactional notices about your licence and billing are sent in any case.

Licences & Payments

If you purchase a licence, payment is processed by Stripe. Your card details are entered on Stripe's secure checkout and are never stored on or transmitted through our servers. Because Italian law requires us to issue an electronic invoice for each payment, Stripe Checkout collects your billing name and address, and where applicable your VAT number and Italian codice fiscale; we store this billing and tax information on our own servers (in addition to receiving it in our administrative mailbox) so that we can issue your invoices and, if you notice a mistake, correct them. This billing and tax data is retained for the period required by tax and accounting law, and the legal basis for keeping it is compliance with that legal obligation. On our servers we otherwise store only what is needed to deliver and account for the service: your email address, your licence code, the plan you purchased and the amount paid, the MetaTrader account the licence is bound to, your subscription status with the relevant timestamps, and Stripe's reference identifiers for your payment and subscription (identifiers only, never your payment card number). See Stripe's privacy policy at stripe.com/privacy.

To let you manage your licences without a password, our "My licences" page emails you a one-time link; opening it creates a short-lived, strictly technical session cookie that identifies you for about one hour and is then discarded.

Forex Sentiment Mobile App

The Forex Sentiment mobile app (available on iOS and Android) is designed to be privacy-friendly. The App does not require account registration or login. Here is what the App collects and how:

Push Notification Token (FCM)

To deliver push notifications (sentiment and signal alerts, and, for Pro subscribers, economic calendar alerts before scheduled releases and their results), the App generates an anonymous device token via Firebase Cloud Messaging (FCM). This token is stored on our server solely to deliver notifications you have configured, together with the alert preferences you set in the App (markets, thresholds, calendar currencies, impact levels, lead times, quiet hours and your device's time-zone offset). It is not linked to your name, email, or any other personal identifier. You can disable notifications at any time from your device settings or within the App.

Product news. Occasionally we may send a notification about a new ForexSentiment tool (for example the Trade Panel for MetaTrader 5). You can disable notifications at any time from your device settings or within the App.

In-App Purchases (RevenueCat)

Pro subscriptions are processed through Apple App Store or Google Play. We use RevenueCat as our subscription management platform. RevenueCat may collect your purchase history and subscription status. We store only whether your subscription is active — we do not store payment card details or billing information. You can review RevenueCat's privacy policy at revenuecat.com/privacy.

Advertising (Google AdMob)

The free version of the App displays ads served by Google AdMob. Google may collect device identifiers and usage data to serve personalized or non-personalized ads in accordance with applicable law. You can opt out of personalized advertising in your device settings (iOS: Settings → Privacy → Advertising; Android: Settings → Google → Ads). For more information, see Google's privacy policy at policies.google.com/privacy. Ad-free experience is available with a Pro subscription.

Local Data Storage

The App stores the following data locally on your device only — this data is never transmitted to our servers:

• Alert history (received push notifications log)
• Watchlist (your pinned currency pairs)
• App preferences (theme, notification settings)
• Cached market data (for offline display)

This local data can be cleared at any time by uninstalling the App.

No Account, No Personal Data

The App does not collect your name, email address, phone number, location, or any other personal identifier. The App operates anonymously — the only identifier used is the anonymous FCM device token for push notifications.

How We Use Your Information

We may use the information we collect from you in the following ways:

• To personalize your experience on our Site
• To improve our Site and Services
• To improve customer service
• To administer content, promotions, surveys, or other Site features
• To process transactions
• To send periodic emails regarding your account or other products and services
• To respond to your inquiries, questions, and/or other requests
• To monitor Site usage and analyze trends, administer the Site, track user movements around the Site, and gather demographic information
• To detect, prevent, and address technical issues
• To protect the security and integrity of our Services
• To comply with any legal obligations

Legal Basis for Processing (for EEA Users)

If you are located in the European Economic Area (EEA), we collect and process your personal data on the following legal bases:

• Consent: We will ask for your consent to use your information for specific purposes. You can withdraw your consent at any time.
• Legitimate Interests: We process your information for our legitimate interests, such as improving our services, preventing fraud, and ensuring network security, while considering your privacy rights.
• Performance of a Contract: When necessary to fulfill our contractual obligations to you.
• Legal Compliance: When we have a legal obligation to process your information.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Non-personal browser and usage data is typically retained for up to 26 months for analytical purposes. Widget usage data is retained for up to 36 months to maintain service functionality and for statistical purposes.

Trade Panel EA telemetry (the account figures and the sending IP described in the Trade Panel EA section) is kept only while your licence is active and is deleted once the licence ends; while retained it is used for licence enforcement, fraud prevention and product analytics. Licence records (email, licence code, bound account and billing status) are kept for the life of the licence and for the period required by tax and accounting law.

If you would like to request the deletion of your data, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Types of Cookies We Use:

• Session Cookies. Session cookies are temporary cookies that expire at the end of your browser session. We use session cookies to enable certain site functionality like maintaining your login state.
• Persistent Cookies. Persistent cookies remain on your device until you delete them or they expire. We use persistent cookies to remember your preferences and various settings.
• Necessary Cookies. Necessary cookies are essential for the operation of our Site. They enable basic functions like page navigation and access to secure areas of the Site.
• Functional Cookies. Functional cookies enable our Site to provide enhanced functionality and personalization based on your interaction with our Site.
• Analytics Cookies. We use analytics cookies to understand how visitors interact with our Site, which helps us improve our Services and website functionality.
• Advertising Cookies. We use advertising cookies and tracking pixels to measure the performance of our advertising campaigns and to show relevant ads on third-party platforms. These are only set if you accept all cookies.
• Audience Measurement. When you read a blog article we store a short-lived first-party cookie containing only a list of anonymous article identifiers, so that reloading the same article is not counted twice in our "most read" ranking. It expires after 24 hours, contains no personal data and no identifier for you, is never shared with anyone, and is used solely to produce aggregate counts.

Third-Party Cookies

In addition to our own cookies, we use third-party cookies and tracking pixels. These third parties may also collect information directly from your browser. None of them are loaded unless you accept all cookies in our cookie banner; if you accept only necessary cookies, they are never loaded.

• Google Analytics (Google Ireland Limited) — usage statistics, with IP anonymisation enabled.
• Meta Pixel and Conversions API (Meta Platforms Ireland Limited) — measure the performance of our advertising on Facebook and Instagram. With your marketing consent, the same conversion events (page view of the Trade Panel page, list signup, checkout, purchase) are also sent to Meta from our server, with your e-mail address hashed (SHA-256), your IP address, browser user agent and the Meta cookies, so that each event is counted once. Without consent nothing is sent, from the browser or from the server.
• Reddit Pixel (Reddit, Inc.) — measures the performance of our advertising on Reddit.

You can withdraw your consent at any time by deleting the cookie_consent cookie from your browser, which will make the banner appear again on your next visit.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as described below:

• Service Providers. We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, email delivery, and customer service.
• Chat Assistant. The chat on this site is provided by Get Simple Chat. It is loaded only after you have answered the cookie banner, sets no cookies, and keeps in your browser's local storage only its own configuration and a flag recording that you dismissed its greeting. Whatever you type into the chat is sent to that provider in order to produce an answer, so please do not enter personal, financial or account details there. See Get Simple Chat's privacy policy.
• Google AdMob. The free version of our mobile App uses Google AdMob for advertising. Google may receive an advertising identifier and usage data from your device to display relevant ads. See Google's privacy policy.
• RevenueCat. We use RevenueCat to manage in-app subscriptions. RevenueCat may receive your purchase history and subscription status. See RevenueCat's privacy policy.
• Firebase (Google). We use Firebase Cloud Messaging to deliver push notifications. Firebase receives your anonymous device token. See Firebase's privacy policy.
• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
• Legal Requirements. We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.
• Business Transfers. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We may also share aggregated or anonymized information that does not directly identify you.

Data Security

We implement appropriate technical and organizational security measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

The security measures we implement include:

• Secure Socket Layer (SSL) technology for all data transmissions
• Regular security assessments of our systems
• Access controls and authentication procedures
• Data minimization practices
• Regular backups and data recovery procedures
• Server-side security measures to prevent unauthorized access

We regularly review our security practices to ensure the ongoing confidentiality, integrity, and availability of your data.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

If you wish to be informed about what personal information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access the personal information we hold about you.
• The right of rectification to have your personal information corrected if it is inaccurate or incomplete.
• The right to erasure (the "right to be forgotten") of your personal information when it is no longer necessary for the purposes for which it was collected.
• The right to restrict processing of your personal information in specific situations.
• The right to data portability to obtain a copy of your personal information in a commonly used electronic format so that you can manage and move it.
• The right to object to processing of your personal information for direct marketing or where we are relying on our legitimate interest.
• The right not to be subject to automated decision-making including profiling without your consent.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request deletion of the personal information we have collected from you.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (note that we do not currently sell personal information).
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Additionally, under California Civil Code Section 1798.83 (the "Shine The Light" law), California residents have the right to request information regarding the disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please contact us at [email protected].

International Data Transfers

Your information, including personal data, may be transferred to and processed in countries other than the one in which you reside. Specifically, our servers are located in the European Union, and our third-party service providers and partners may operate in various countries worldwide.

If you are located outside of the European Union, please be aware that your information may be transferred to, stored, and processed in a jurisdiction where the privacy laws may not be as comprehensive as those in your country.

By submitting your information and using our Services, you consent to this transfer, storage, and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Children's Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Third-Party Links

Our Site may contain links to third-party websites and applications of interest that are not operated by us. Once you have used these links to leave our Site, please note that we do not have any control over these third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

This includes links to forex brokers, analytical tools, and other financial services. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this privacy policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

For significant changes to our privacy practices, we will make every reasonable effort to notify you, either through email (if we have your contact information) or by placing a prominent notice on our Site.

Your continued use of the Site following the posting of changes to this policy constitutes your acceptance of those changes.